Privacy Policy

Last updated: April 4, 2026

This Privacy Policy describes how Boise Home Services (“the Company”, “We”, “Us”, or “Our”) collects, uses, and protects Your information when You use our Website and services.

Definitions

  • Company refers to Boise Home Services, Boise, Idaho 83702.
  • Country refers to: Idaho, United States
  • Website refers to Boise Home Services, accessible from https://boisehome.services
  • Service refers to the Website, AI chatbot, and the home services provided by the Company.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • You means the individual accessing or using the Service.

Information We Collect

Contact Form and Estimate Request Data

When You submit a contact form or estimate request, we collect the information You provide, which may include:

  • Your name
  • Email address
  • Phone number
  • Project address
  • Type of service needed
  • Project description and details

This information is used solely to respond to Your inquiry, provide estimates, schedule services, and communicate about Your project.

AI Chatbot Conversations

Our website may feature an AI-powered chatbot to help answer questions about our services. Chatbot conversation data is:

  • Stored temporarily for session continuity (so the chatbot can reference earlier parts of your conversation)
  • Not shared with third parties for marketing purposes
  • Not used to build profiles or target advertising
  • Automatically deleted after 30 days

Analytics Data

We use analytics services to understand how visitors use our Website:

  • Cloudflare Web Analytics: Privacy-focused analytics that does not use cookies or track individual users. Collects aggregate data about page views, visit duration, and referral sources.
  • Google Analytics (if enabled): May collect device information, browser type, pages visited, time on site, and general geographic location. Google Analytics uses cookies to distinguish unique users.

Cookies and Local Storage

Our Website may use:

  • Essential cookies: Required for basic website functionality (e.g., theme preference)
  • Analytics cookies: Used by Google Analytics (if enabled) to understand website usage
  • Local storage: Used to remember Your preferences (e.g., dark/light mode)

You can control cookies through Your browser settings. Disabling cookies may affect some website functionality but will not prevent You from browsing our services.

How We Use Your Information

We use the information we collect to:

  • Respond to Your inquiries and provide estimates
  • Schedule and perform home services
  • Communicate about Your projects (status updates, scheduling changes)
  • Improve our Website and services
  • Comply with legal obligations

Information We Do NOT Collect or Sell

  • We do not sell Your personal information to third parties
  • We do not use Your information for targeted advertising
  • We do not share Your contact information with other businesses for marketing
  • We do not collect financial information through our Website (payments are handled in person or through secure payment processors)

Data Retention

  • Contact form submissions and estimate requests: Retained for up to 2 years to support ongoing customer relationships and warranty records
  • Chatbot conversations: Automatically deleted after 30 days
  • Analytics data: Retained according to the analytics provider’s policies (Cloudflare retains aggregate data; Google Analytics data is retained for 14 months by default)
  • Project records: Retained for 7 years to support warranty claims and legal requirements

Your Rights

Under Idaho law and general privacy principles, You have the right to:

  • Access: Request a copy of the personal information we hold about You
  • Correction: Request that we correct inaccurate personal information
  • Deletion: Request that we delete Your personal information (subject to legal retention requirements)
  • Opt-out: Opt out of analytics tracking by using browser settings or privacy extensions

To exercise any of these rights, contact us at privacy@boisehome.services.

Security

We take reasonable measures to protect Your personal information, including:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure hosting on Cloudflare infrastructure
  • Limited access to personal information on a need-to-know basis

No method of transmission over the Internet is 100% secure. While We strive to protect Your information, We cannot guarantee absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

Our Website may contain links to other websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify You of changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: